Along with technological improvements, restaurants also need to give customers a delightful experience. Here are some proven ways that can help you keep your customer happy.
1. Welcome your guests
Our business is impossible without our customers, so ensure they know we care.
Train your staff to provide a heart welcoming to the customers such as we are glad that you come, etc.
2. Offer a gift
When the customer sits down, offer them a complementary thing such as a cup of soap, champagne, etc. A high-end, as well as a modest restaurant, can do this to anticipate customers.
3. Train your staff about dietary restrictions
Your staff must know whether the dish is vegan or peanut-free ( as some people are allergic to it) Because going into the kitchen to check can make the customer doubtful. Include all the ingredients of a dish on the menu to make it easy for people to check.
4. Prepare for kids
Often parents bring their little ones to Modern Indian Contemporary Restaurants in Kalgoorlie. So, keep some child-friendly options on the menu and ensure you have crockery such as plastic cups to please children. Saying hello to a child or talking to them can make the eating experience of the parents relaxing and enjoyable.
5. Enable the guests to order and pay
A guest asking for a check means their hunger is satiated and they are ready to go. You can ruin your final impression by making the customer wait to pay the bill and leave. It is best to implement a technology that allows customers to pay within the security and convenience of their devices.
Letting the guests pay the bill on their own can improve the time your staff spend on tables, reduce the labour cost and increase the tips.
6. Think about a loyalty program
One of the best ways to transform your loyal customers into your deep-rooted fans is to reward them. If you invest more in repeating your old customers, you will need to invest less in new customers.
A loyalty program can help you stay in touch with the customer and deliver personalized data to provide the best experiences.
7. Improve the online ordering experience
Online food ordering is expected to increase in the coming years. Investing in online ordering software will make it easy and convenient for the customer to order. And if you integrate a pos system, you can view the order analytics and fill the order fast.
8. Think about opting for a delivery service
Adding a delivery component to the best Indian restaurant in Kalgoorlie can increase your sales to a significant level. You can go with popular options such as UberEats to do this. These platforms have a large customer base, so they can offer you a good chance to get customers. But you have to pay a commission to these delivery services, and you will not have any data to analyze from where you are getting the most customers.
9. Share the recipe of one of your famous dishes
Transparent work culture will help you connect more deeply with your customers. The best is to share the recipe of your famous dish- Upload a video demonstrating how to cook that dish. You can also go live using platforms such as Instagram and Facebook live. All this will make people order it more.
10. Get feedback
Request customers to give their feedback while they are paying for the food. At the end of each day, go through all the customer's responses. If you find a problem that most customers pointed out, fix that thing and invite those customers to see the changes themselves.
11. Say thanks to your customers
A goodbye is as imperative as welcome. You should train your staff on things like how to say genuine thanks to the customer ( avoid a robotic script). And why not? You are doing what you love, because of them.
The bottom line
These little additions to your restaurant will ensure your customer remains happy. Good service is not about giving customers what they want but exceeding their expectations and offering them things that make them lifelong fans.
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